Please be advised of the revised Order & Return Policies now in effect at all Metropolitan locations.
REGULAR ORDERS
Confirmed orders of actively stocked products will be held for a period of up to 60 days from the original requested date. If the order has not been delivered or picked up within 60 days of the original requested date, Metropolitan will cancel the order and return the material to stock.
PROJECT AND/OR SPECIFICATION ORDERS
Product orders for Builder, Multi-Family, and/or Commercial jobs must be confirmed with a written purchase order which includes the ‘Requested Date’ (the projected date for pickup or delivery of the material). If the order has not been delivered or picked up within 60 days of the Requested Date, Metropolitan may require a deposit in order to hold the material and may charge storage fees.
Deposits & storage fees are structured as follows: At 60 days after the Requested Date, Metropolitan will charge a deposit of 1/3 of the total value of the order and will charge a storage fee of $20 per pallet of material. Every 30 days thereafter, Metropolitan will charge another 1/3 deposit and $20 per pallet storage fee. If deposits or storage fees are not paid, Metropolitan will return the material to stock and consider the order canceled.
SPECIAL / CUSTOM ORDERS
All special and custom order material is considered "sold" at the time the order is placed. Cancellations of special orders will be accepted only if the cancellation is requested prior to manufacturing having started on the order. Any charges incurred by Metropolitan for the cancellation of the manufacturing will be passed on to the customer.
Customers will be notified when special orders are received by Metropolitan and are ready for pickup or delivery to the customer. Special orders must be picked up or delivered within 30 days of notification; special orders left undelivered or picked up longer than 30 days may be subject to storage fees.
DISCONTINUED & CLEARANCE PRODUCTS
Orders for discontinued products or clearance inventory will be held for 14 days from date of order. All orders not delivered or picked up after 14 days will be canceled and the material returned to stock.
RETURN POLICY
All regularly ordered goods can be returned within 30 days of purchase provided that the product boxes are unopened, undamaged, and in saleable condition.
A 20% restocking fee on all returns. On flooring products, a minimum of three cartons will be accepted as a return. On accessories, a $100 minimum worth of product will be accepted as a return.
The customer is responsible for shipping all return material pre-paid to the nearest Metropolitan distribution center. Exclusions: Special and custom orders, sundries (adhesives, underlays, etc.), promotional items, clearance, and discontinued products are not returnable.
PRICING POLICY
Price is subject to change without notice on any unshipped order.
Metropolitan Hardwood Floors ORDER & RETURN POLICIES: Rev July 1, 2022