Please be advised of the revised Order & Return Policies now in effect at all Metropolitan locations.
REGULAR ORDERS
Confirmed orders of actively stocked products will be held for a period of up to 60 days from the original requested date. If the order has not been delivered or picked up within 60 days of the original requested date, Metropolitan will cancel the order and return the material to stock.
STANDARD PROJECT AND/OR SPECIFICATION ORDERS (REVISED)
Builder, Multi-Family, and Commercial orders must include a requested ‘First Delivery Date’, which represents the anticipated pickup or delivery date. This date is used for production planning and inventory allocation.
Metropolitan will provide a 60-day grace period from the original requested 'First Delivery Date'. If product has not been picked up or delivered within 60 days, a storage fee of $20 per pallet will be assessed. Storage fees will be invoiced separately from material charges and will continue every 30 days thereafter until all material is released. Failure to remit storage fees or other required payments may result in the return of any unreleased material to stock, when possible, and Metropolitan reserves the right to cancel the remaining order and reallocate inventory without further obligation.
SPECIAL / CUSTOM ORDERS (REVISED)
Deposits of one-third of total order value will be required on custom or special orders and applied to the last third of the project invoice rather than upfront. All custom and special-order materials are considered sold upon order placement. Cancellation requests will be accepted only if manufacturing has not commenced. Any costs or charges incurred by Metropolitan as a result of canceling production will be passed on to the customer.
Customers will be notified when custom or special-order material has been received by Metropolitan and is available for pickup or delivery. Material not picked up or delivered within 30 days of notification may be subject to applicable storage fees.
DISCONTINUED & CLEARANCE PRODUCTS
Orders for discontinued products or clearance inventory will be held for 14 days from date of order. All orders not delivered or picked up after 14 days will be canceled and the material returned to stock.
RETURN POLICY (REVISED)
All regularly ordered goods can be returned within 30 days of purchase provided that the product boxes are unopened, undamaged, and in saleable condition.
A 20% restocking fee on all returns. On flooring products, a minimum of three cartons will be accepted as a return. On accessories, a $100 minimum worth of product will be accepted as a return.
The customer is responsible for shipping all return material pre-paid to the nearest Metropolitan distribution center. Exclusions: Project materials (standard or custom), sundries (adhesives, underlays, etc.), promotional items, clearance, and discontinued products are not returnable.
PRICING POLICY
Price is subject to change without notice on any unshipped order.
Metropolitan Hardwood Floors ORDER & RETURN POLICIES: Rev July 1, 2022