Technical Services

Metropolitan is committed to providing our dealers and installers with the very best in technical support.  We provide ongoing training, support and education through workshops and online, including our exclusive Metro U online training and ProTips bulletins (available exclusively to our dealers and their staff – click here to sign up).

Scroll down for Technical Services contact information and links to installation instructions for all our products. 

Meet our Technical Services team:

Roman Krzaczek

Roman Krzaczek

Technical Services Manager, Kentwood
Roman’s hardwood career began with a summer job; not long after graduation he established his own custom hardwood installation company which he operated for 12 years. This grew into a thriving renovation business, buying, renovating and reselling homes, which provided Roman with an opportunity to get hands-on with all aspects of home building and really expand his construction skills. Exciting as it was, in 2012 he moved to a more stable job with western Canadian hardwood distributor TRC, where he served as sales manager of the contractor sales division for 31/2 years, at which point he joined Metro. Roman holds several NWFA certifications including Installer, Sand and Finisher, and Wood Flooring Inspector. He also holds Level 1 Concrete Slab Moisture Testing Technician status with the International Concrete Repair Institute (ICRI).
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Dan Caufmann

Dan Caufmann

Technical Services Specialist
A lifelong Puget Sound resident, Dan began working in hardwood almost as soon as he finished high school. He spent 15 years as an installer and finisher for a local flooring firm before starting his own contracting and installation business, which he ran for over twenty years. His firm specialised in high end residential installations and earned a reputation as one of the area’s most respected hardwood companies. While running his own company involved plenty of project management and logistics challenges, Dan always made time for ‘hands-on’ work at his jobsites to keep his installation skills sharp and current. In 2010 he earned his NWFA Certification as a Wood Flooring Inspector, and began offering consultation and inspection services. He continues to invest in his own professional studies through various NWFA learning initiatives, and has been a presenter at the NWFA convention in Chicago.
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Mike Sahli

Mike Sahli

Technical Services Manager, Evoke

Gary Forrest

Gary Forrest

Technical Services Manager, Acoustics & Underlays
Gary has been working in the flooring industry for nearly half a century. He began work with Standard Brands in California in 1972 and was a key player in the company’s major expansion into the Pacific Northwest before moving to SeaPac Sales in the late 1990’s. While his career included hands-on experience with just about every type and style of floor covering, in 2007 Gary began to specialize in flooring solutions for the healthcare industry, including the use of high performance resilient flooring, advanced underlay products and innovative acoustic solutions. He brought his expertise to Metro in 2012 and is now the company’s ‘go to guy’ for all issues relating to challenging commercial projects and acoustics issues.
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Elizabeth Baldwin

Elizabeth Baldwin

Environmental Compliance Officer
Elizabeth Baldwin has over 20 years experience working in the international wood sourcing industry and has first hand experience of wood sourcing and manufacturing practices in North and South America, Europe and Asia. She currently serves as Environmental Compliance Officer for Metropolitan Hardwood Floors ensuring regulatory compliance for all the company’s manufacturing activities, and is widely considered an authority on CARB, LACEY and other regulatory regimes. She has also worked closely with industry and government representatives in crafting air quality legislation for the EPA. She has been blogging on ‘green issues’ for the NWFA’s online magazine since 2010.
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We also provide technical support as needed. To reach Technical Services, call

US: 1 800 851 7056
Canada: 1 800 992 3163
Or email: info@metrofloors.com

Installation Instructions

For current installation instructions for Kentwood products, click here.
For current installation instructions for Evoke products, click here.
For current installation instructions for Abode products, click here.