To all our valued friends in the Architect & Design community:
We thought it would be helpful to inform you of how Metropolitan is managing our operations to better serve you and your customers In these uncertain times. Here’s some important things to know:
- We are open for business, with health and safety of our staff as priority #1
In most jurisdictions in which we operate, building construction is considered an essential service and work continues on many projects, which means many of you are relying on us to supply product, samples, quotes and specifications in a timely fashion. Accordingly, where possible our warehouse operations will continue to pick and prepare orders. All other customer service related operations – order taking, sales, technical services, accounting and so on – will continue more or less as normal.
- Special procedures are in place to help ensure health and safety of staff and others
Your interactions with Metro staff will look a little different for the foreseeable future.
Sales representatives are working mostly from home and serving customers via phone and email to minimise travel and personal contact. Should you require anything from your rep, please contact them via these channels.
Samples can be ordered via your rep and delivered to your office or location of your choice.
Technical Services are available for consultation as needed. Contact them at firstname.lastname@example.org
The Metropolitan Studio locations in Vancouver and Denver are currently closed, but may be open by appointment. Please contact your local rep for more information.
If you have any other questions about operations during this time, please contact your sales rep.
- We are here to support you however we can
While many of you are working from home with less access to product showrooms, we do remind you that our product websites offer an array of product selection tools including product images, specifications, design ideas and more. In addition, our room visualizers (Kentwood Lookbook, Evoke Change Room and MyAbode) are available 24/7 on any device to help visualize products in any room, and our Online Sample Ordering program can deliver cuttings of any product direct to your door.
We’re open to any other suggestions on how we can better serve and support you, so please share your thoughts with us.
- Invest in the future
While the current situation certainly has no shortage of challenges and difficulties, we are trying to find opportunities, too – opportunities to help each other and come through this stronger than we were. So while many of you find yourselves and your staff with less work, more time and idled offices, may we suggest some ways to invest in the future:
- Take some online CEUs or other distance learning (Metro is working on a new series of CEUs which we hope to have available in a few weeks)
- Audit and edit your sample libraries
- Engage with industry associations
- Attend virtual trade shows and conferences
- Build up your own social media channels and update your website
In summary, it is our intention to maintain a level of customer service that is as close to normal as possible while ensuring that the health and safety of our staff and customers is protected.
Finally, we’d like to leave you with a feel good moment with a special Metro connection.
On behalf of all of us at Metro, now more than ever, thank you for your continued support. We will come through this together, and stronger than ever.